Delete your account
Applies to: the Telos app and telossystem.com
You can permanently delete your Telos account and everything logged in it at any time. This page explains how to do it yourself, how to request it if you cannot sign in, and exactly what is removed.
The direct way, inside the app
If you can sign in, this is the fastest route and it takes effect immediately.
- Open Telos and sign in.
- On Today, tap your initial in the top corner to open About me.
- Open Data & privacy.
- Select Delete account, type DELETE to confirm, then Permanently delete.
Your account is erased straight away and you are signed out. There is no recovery step, so export your data first if you want a copy. Data & privacy holds an Export your data option above the delete control.
By request, if you cannot sign in
If you have lost access to your account, you can ask us to delete it for you.
Send the request from, or name, the email address on the account, so we can verify it is yours. We action verified requests within 30 days, and usually sooner. We will confirm by email once it is done.
What gets deleted
Deletion is complete, not partial. It removes:
- Every daily log — sleep, weight, steps, movement, food entries, notes.
- Your habits, protocols, workouts, and any blood-panel entries.
- Your profile, goals, and settings.
- Anything you sent through the Feedback screen, and the connection to Oura if you set one up (the connection is also revoked with Oura).
- Your account itself, including the sign-in identity used to authenticate you.
All of it is cleared from our live database. None of it is retained for later use, and none of it can be recovered afterwards.
What may remain briefly
Once deletion runs, your data is gone from our live database. Our infrastructure providers may keep residual copies in routine backups for a limited period before those are overwritten in the normal course of their operations. Those copies are not accessed or used for anything, and they age out on their own.
Contact
Marcus Caminiti · hello@telossystem.com · Australia